Shipping is FREE
* For expedited shipping, $19.95 can be added to your order upon checkout.
** 1-2 days for most cities. Remote locations may alter timeline
We want you to be 100% satisfied with your purchase. We have inspected each urn thoroughly and will come to you blemish free. Please contact within 2 days of receiving the item. Items must be returned in original packaging, in original and un-used condition. There are NO restocking fees. Just pay your shipping. Considering the personal nature of this product, we WILL NOT accept returns of used urns.
How quickly will my order be shipped?
We will have your urn shipped within 3 business days and sent standard. It should arrive within 7 business days.
Do you offer expedited shipping?
We do offer expedited shipping. Delivered to you within 2 business day. Remote locations may alter times
Will Funeral Homes let me supply my own urn?
There are no laws that we are aware of that prevent the use of products purchased other than at the funeral home. Please consult your funeral director.
Will all the cremated remains fit? He/She was plus size.
The volume of cremated remains are in relation to the persons bone structure. The cremated remains of an average height person would have no problem fitting in our urns. If some one was 6'-8"(above average height) there may be some residual cremated remains.
How do I transfer cremated remains?
We advise you to ask your funeral director for help. They want to help. If you must handle the cremated remains, we have included a thick gauge plastic bag. Place a cloth/paper/plastic table cloth under the area you will be working to catch any cremated remains that may spill. Line the inside of the urn with the bag. Pour the cremated from the temporary container into the urn. Pour slowly. Shake slightly and tap the bottom of urn lightly to settle the cremated remains. TAKE YOUR TIME. They will all fit.
Do you offer engraving?
At this point, we do not offer engraving services.
Do I have to pay with PayPal? I don't have an account.
PayPal is another secure way of purchasing products online. If you do not have a PayPal account and do not wish to set up an account, when paying you will have the option to pay directly with Visa or MasterCard or Amex.